Welcome to eSmartKart.
eSmartKart.in, operated by SRSM Technologies Pvt. Ltd. (“we”, “our”, “us”), is a multi-vendor e-commerce platform connecting Customers, Vendors, and Delivery Partners. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains what data we collect, why we collect it, how it is used, and how you can control it, in compliance with Google Play User Data policies and applicable laws.
By accessing or using our website or mobile applications (collectively, the “Platform”), you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.
Name
Email address
Phone number
Delivery address
Order history
Communication preferences
Payment details (processed securely by third-party payment gateways; we do not store card or UPI credentials)
Business name
Contact person details
Email and phone number
Business address
Tax identification numbers (GST, PAN, etc.)
Bank account details for settlements
Product and pricing information
Name
Phone number and email
Address
Government-issued ID (for KYC verification)
Vehicle details
Bank account details for payouts
We collect Location Data only for legitimate operational purposes and only with your explicit consent.
Types of Location Data Collected:
Approximate Location (via IP address)
Precise Location (GPS) — only if you grant permission through your device
Why We Collect Location Data:
To display nearby vendors and services
To calculate accurate delivery time and charges
To assign orders to nearby delivery partners
To enable real-time delivery tracking
To improve service efficiency and fraud prevention
How Location Data Is Used:
Location data is used only while the app is in use
We do NOT collect background location unless explicitly stated and permitted
Location data is NOT sold and NOT used for advertising
User Control:
You may deny or revoke location permission at any time from your device settings
App functionality may be limited if location access is denied
IP address
Device type, device identifiers
Operating system and app version
Browser type
Usage logs, crash reports, and diagnostics
We may receive limited information from:
Payment processors (transaction confirmation only)
Social login providers (if you choose to sign in using them)
Analytics and fraud-prevention partners
We use your data strictly for the following purposes:
Order processing and delivery coordination
Account creation and management
Vendor and delivery partner verification
Customer support and dispute resolution
Service improvements and feature development
Security, fraud detection, and abuse prevention
Legal and regulatory compliance
Transactional communications (order updates, alerts)
Marketing communications (only with opt-out options)
We do NOT sell your personal data.
We may share information only as follows:
Customer name, delivery address, and contact number (for order fulfillment only)
Customer delivery address, contact number, and order details (delivery purpose only)
Trusted third-party vendors for:
Payments
Cloud hosting
Analytics
Notifications (SMS, email, push)
All service providers are contractually bound to protect your data.
We may disclose data if required by law, court order, or to protect rights, safety, or property.
In case of merger, acquisition, or sale, user data may be transferred with appropriate safeguards.
Personal data is retained only as long as necessary
Retention depends on legal, accounting, and operational requirements
Location data is retained only for operational and compliance purposes
We implement industry-standard safeguards including:
SSL encryption
Secure servers
Access control and monitoring
While we take strong precautions, no digital system is completely secure.
Depending on applicable laws, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent (including location access)
To exercise your rights, contact us using the details below.
We use cookies and similar technologies to:
Maintain sessions
Improve performance
Analyze usage patterns
You may manage cookies through your browser settings.
Our Platform is not intended for children under 13.
We do not knowingly collect data from minors. If discovered, such data will be deleted promptly.
Our Platform may contain links to third-party websites.
We are not responsible for their privacy practices or content.
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated “Last Updated” date.
If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us at:
eSmartKart (SRSM Technologies Pvt. Ltd)
Email: info@esmartkart.in
Website: www.esmartkart.in
Address: Office No 1, Shri Sai dham, Keshav Nagar, Mundhwa, Pune, Maharashtra 411036
